Staff Training & Development
We believe exceptional service, training and development is crucial to the success of your business. Giving your staff the right tools will reflect the credibility of your venue, by enriching your team with relevant knowledge & training it will improve customer service, staff loyalty and ultimately drive your business profitability. Our interactive training and the experience of our trainers will keep your staff inspired and involved. With a training program tailor to your Business need, the new or established team will be equipped with the necessary skills to make them deliver effectively and consistently. We tailor our training to back of the house staff, bartenders, waiters & venue management to obtain the best possible results.
Department Managers
Management Training is a highly practical learning programme for anyone who is a manager or strives to become one. Our training is tailored to their business’s critical success factors, providing a personalised learning experience.
◦ Team Management
◦ Finance Management
◦ Operational Management
◦ Train the Trainer
◦ Customer Service
◦ Problem Solving
◦ Decision Making
◦ Recruitment Process
Bartenders
Our cocktail Program is perfect for your team of bartenders. Our training will develop them to the highest levels of customer service, enhance their product knowledge, discover the art of mixology and develop existing skills with our full-service training.
◦ Customer Service Excellence
◦ Tools Handling & Work flow
◦ Product Knowledge
◦ Wine & champagne service
◦ Cocktail Creation & Presentations Kills
◦ Up selling Skills
◦ Health & Safety
Head Bartenders
Head Bartender training is focused on extract leadership Skill from bartenders with passion and dedication. We work closely with them to improve their leading skills, ensure consistency, develop unique cocktail menus, minimize wastage and increase bar profitability.
◦ Team Leadership
◦ Stock Auditing
◦ Cocktail Costing
◦ Menu Development
◦ Staff Training
◦ Product Knowledge
◦ Health & Safety
◦ Wastage Control
Waiters
Excellence, service focus are core essentials for exceeding guest expectation. Waiters are the front force between your business and your guests; it's crucial to give them the right tools, our LQA service of excellence focus will create the memories you want for your guests.
◦ Customer Service Excellence
◦ Up selling Skills
◦ Product Knowledge
◦ Wine & champagne service
◦ Cocktail Knowledge
◦ Health & Safety
◦ Guest Anticipation
Floor Supervisors
Head waiters are the supervisors for the service area. Their dutty is to Exceed guest satisfaction, as well as managing the waiters in the section. Our training program will give your staff the confidence and structure that will benefit your business.
◦ Team Leadership
◦ Business Focus
◦ Communication Skills
◦ Departmental Procedures
◦ Staff Training
◦ Product Knowledge
◦ Health & Safety
◦ Sales Mix Reporting
Stock Controllers
A stock controller is responsible for maintaining the supply and demand for products. Our training program will give your staff the confidence they need to create the business structure and ultimately, increase the profitability and effectiveness of the department.
◦ Supply Chain Management
◦ Organization Skills
◦ Stock Auditing
◦ Inventory Costing
◦ Invoicing, Purchases & Transfers
◦ Data Analysis
◦ Negotiation Skills